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University of Pennsylvania
  • Position Number: 5285169
  • Location: Philadelphia, PA
  • Position Type: Student Affairs and Services

Academic Advising Specialist - Online Degrees & Certificates - Penn Engineering

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Academic Advising Specialist - Online Degrees & Certificates - Penn Engineering

Job Profile Title
Coordinator B

Job Description Summary
Serving as a member of the Academics team, the Academic Advising Specialist for Online Degrees & Certificates will oversee comprehensive advising and community building across our diverse for-credit online portfolio, including multiple online degrees and certificates. Reporting to the Associate Director of Online Professional Programs, the position will play a pivotal role in ensuring the success and satisfaction of our students. Provide high-quality academic advising, track and use metrics to make decisions, and ensure students meet their goals and have a positive experience in the program. This position will join a collaborative team that is continually innovating and streamlining processes in a positive and dynamic work environment.

Job Description
  • Advising Management
    • Oversee and execute a comprehensive advising plan for students.
    • Track and maintain student records by processing course-level petitions, performing and reviewing prerequisite errors.
    • Maintain online resources for students such as the onboarding course, graduation course, and other supplemental resources.
    • Maintain program semesterly cyclical reminders and run reports to complete administrative advising tasks and communications to students.
    • Monitoring the deferral and leave of absence process for students, ensuring accurate documentation and updating student records to reflect correct status.
  • Advising
    • Conduct day-to-day communication with advisees via email, phone, texting, office hours, and video-conferencing in a warm and professional manner ensuring that all correspondence is addressed within 24 hours of receipt.
    • Advise students on curriculum, program policies, time management, etc. Connect students to University resources as needed.
    • Host weekend and evening advising sessions each month.
    • Serve as an advisor for new students, guiding them into their new academic program.
    • Advise students who are on academic probation or are considered to be at risk based on programmatic criteria.
  • Community Engagement
    • Propose and collaborate with Student Success Team to implement a comprehensive student life and community engagement strategy including virtual and in person events such as online seminars and student networking events, student clubs, monitoring and seeding student Slack workspace and LinkedIn group.
    • Maintain active communication channels, including Slack, to ensure information is disseminated efficiently and community engagement is supported.
    • Assist with planning and organizing our large scale, in-person events such as our Commencement Reception.
    • Manage special community programs such as the Grace Hopper Scholarship initiative to promote diversity in technology.
  • Other - Cross-train as an integral member of the Penn Engineering Online Academics team and perform other duties as assigned.

  • Bachelor's degree and a minimum of 3 years advising experience, or an equivalent combination of education and experience. A Master's degree in higher education, student affairs administration, or related field is strongly preferred.
  • Excellent written and verbal communication skills
  • Ability to work independently and as a team member
  • Strong customer service skills, positive attitude, and attention to detail.
  • Demonstrated experience developing and managing large student events.
  • Proficient with GSuite, MS Office 365, and communication tools (e.g. Slack, Teams) and ability to adapt to new tools and technologies.
  • Experience using technology to streamline student communication through ticketing systems, CRM, and/or project management tools such as Asana. Experience with Slate preferred.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Engineering and Applied Science

Pay Range
$43,919.00 - $65,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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